Privacy Policy
Last updated: January 1, 2026
1. Introduction
Clusiv AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. We take your privacy seriously and ensure compliance with all applicable laws and regulations active as of 2026.
2. Information We Collect
We collect information you provide directly to us to deliver our AI-powered services:
Account Data
Name, email address, secure password hash, and profile preferences.
Business Profile
Company details, phone numbers, website URL, and business hours.
Payment Details
Processed securely via Stripe. We do not store complete credit card numbers.
Usage Data
Interaction logs, appointment history, and AI conversation metrics.
3. AI & Google Calendar Integration
When you connect Google Calendar, our AI agent accesses:
- Calendar events to identify free slots for scheduling
- Availability settings to prevent double-booking
We strictly access only the data necessary for the scheduling functionality. We do not sell, share, or use your calendar data for advertising purposes.
4. How We Use Your Information
- To provide, operate, and maintain our AI lead management service.
- To improve, personalize, and expand our platform's capabilities.
- To understand and analyze how you use our service to optimize AI performance.
- To process your transactions and manage your subscription.
- To send you emails, including billing, troubleshooting, and feature updates.
5. Data Security
We implement enterprise-grade security measures to protect your personal data. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Access to personal data is restricted to employees and contractors who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. You can request full deletion of your account and associated data at any time via your dashboard settings.
7. Third-Party Services
We partner with industry leaders to ensure reliability and security:
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Data portability
- Withdraw consent
9. Contact Us
If you have questions about this Privacy Policy, please contact our Data Protection Officer at:
hello@clusiv.ai